Client Reviews
Our clients enjoy peace of mind – here is what they have to say…
A True Business Partner
Action DataTel is Interested in Your Success as a Business
The biggest benefit to our team since joining with Action DataTel has been Peace of Mind.
It’s great to have a local IT partner, as my previous IT support was out of state. When the Action DataTel team first evaluated our network and equipment, we found some equipment replacements were needed, but several were not required immediately. I really appreciate their honesty in doing what needs to be done, but not selling us services or equipment upgrades that are unnecessary to our daily business functions.
If I have a problem or an IT concern, they are quick to respond and resolve my issue.
You will not be disappointed in partnering with the team at Action DataTel. They are interested in your success as a business. Action DataTel is a true business partner.
Dr. David Allen
Dr. David Allen, Dentist
Just Like Family
For years, we were using out of town IT Support. It didn’t take long to realize that having our support handled by a company based in another state was not realistic for our needs as a Dental Office. We reached out to Action DataTel and were thrilled with how easy it was to work with them and get things done in a timely manner. We depend on Action DataTel to keep us up and running. They are just like family.
Greg Pearson, DMD
East Main Dental Center
Security is Top Notch!
I’ve been with Southern Oregon Endodontics for years. When Dr Rasmussen purchased the practice, we changed Practice management Software. The team at Action DataTel helped make that transition smooth and seamless.
We have been partnered with Action DataTel for many years, and they have never let us down. The security is top-notch and they are always available to help.
From minor scanning issues to complex multi-format software and imaging support, they are experts in finding solutions instead of problems. Eric, the owner, is a professional and friendly person. When stressful situations arise, we really appreciate his good sense of humor.
We know we aren’t just another number to Action DataTel. We belong to a partnership and are treated with respect and kindness.
Kristi Reher, Chief Dental Assistant
Southern Oregon Endodontics
Peace of Mind
Ransomware, Phishing Attacks Target Dentists
This headline is certainly a cause for panic - however, I read this headline [in the ADA News] and I didn’t give it another thought. I have peace of mind because I know I am already protected to the highest level thanks to Action DataTel. Not only do they keep my computers and equipment functioning correctly, but all digital information is frequently backed up and stored off site. This protects my office in case of a ransomware attack or a natural disaster such as fire or flood. I sleep soundly at night - thanks to Action DataTel, I have Peace of Mind!!
Dr. James Catt, DMD, PC
Dr James Catt Dental
Quality, Streamlined Service
Action DataTel Provides Excellent Service, every Step of the Way
We recently built a new office, more than twice the size of our old space. I’m a handy guy and figured, “I can move computers and install cameras. In fact, I think I can handle this massive bundle of wires emerging from the wall near our phone system.” Boy was I wrong!
Our move-in schedule was a really tight window and there are so many little details with new construction. There was no way I could have completed the move-in without the team at Action DataTel. They streamlined the process, handling every aspect of the technology for our office move - from purchasing new workstations to WiFi network installation, and servicing it all.
Since the move, we have added more staff, more workstations, and are now upgrading printers. I find the Action DataTel team always available for questions, providing excellent service every step of the way.
Dr. Steve Bernard
Medford Animal Hospital
Advice, Counsel, and Courtesies
I am so indebted to Action DataTel for the services, advice, counsel and courtesies about so many matters. Whether providing in-office care or tele-medicine, Action DataTel is there for me through every step, ensuring that I have everything I needed and am set for success. They make business transitions as easy and painless as possible and I know that they are only a phone call away should I ever require assistance. I am so grateful to be partnered with such a knowledgeable and caring company.
Dr. Doug Smith, OD
Bison Vision Center
Fast and Permanent Solutions
Our company has found the services provided by Action DataTel to be well suited to our needs as a small business. When we have issues we can easily contact Action DataTel and they have been reliable in offering a fast and permanent solution.
Overall we are very pleased with our relationship with Action DataTel and look forward to many more years of partnership with them.
- Rachel, Office Manager and Carl, Owner
Rachel, Office Manager
National Heat and Air Conditioning
Exceptional Support and Caring Team
We’ve been using Action DataTel’s phone system and IT services for nearly five years, and the experience has been nothing short of excellent. The call quality is consistently clear and reliable, and we’ve had virtually no issues with the phone system since day one. On the rare occasion that something does come up—whether it’s IT- or phone-related—their team responds quickly and resolves the issue right away.
What truly sets them apart is their customer service. As a local business, they understand the value of personalized support. Over the years, we’ve interacted with nearly every member of their team, and every single person has been helpful, knowledgeable, and responsive.
It’s rare to find a company that delivers both exceptional technology and a genuinely caring support team. We’re grateful for their partnership and highly recommend them to anyone looking for reliable IT and phone solutions.
Crystal Parrilo, Office Manager
Mint Dental
Our Best Interest at Heart
When a severe snowstorm made it impossible for our team to reach the office, we realized just how outdated and limiting our landline phone system had become. As a small medical device manufacturer, being available to our customers—especially during critical moments—is essential. That experience prompted us to contact Action DataTel, and we’re so glad we did.
They brought Mooney & Co., Inc. into the 21st century by installing a VoIP system that gives us the flexibility to route calls to our cell phones during emergencies and continue operations remotely without interruption. The transition was seamless—installation was quick, the service has been outstanding, and the call quality is excellent. No more crackling or interference like we had with our old landline.
Action DataTel also cut our monthly phone costs by more than half compared to our legacy provider. We couldn’t be more pleased with the results and highly recommend Action DataTel to any business—especially those in essential industries—looking to modernize their communications and improve reliability.
Heather Mooney
Mooney & Co., Inc.
Unparalled Responsiveness
I have worked in the medical and dental field in Medford for over 30 years, managing two busy dental practices where I wear many hats each day. With such a demanding schedule, I simply don’t have time to handle IT issues when they arise. That’s where Action DataTel (ADT) comes in.
ADT has provided service and education that far surpasses any other IT firm I have ever worked with. Their responsiveness is unparalleled. Whether it's dealing with major issues like malfunctioning software or hardware, security concerns, or printer problems, ADT always responds within minutes and resolves the issue within a few hours at most.
They stay ahead of our ever-changing industry needs, ensuring our practices remain efficient and productive. The biggest benefit, however, is the top-notch security ADT provides. I trust Eric and his team completely to protect our patients’ privacy and handle any security questions or concerns promptly.
Having ADT as part of our team not only gives me peace of mind but also significantly reduces my daily stress. Knowing they are just a phone call away is a tremendous relief.
Nicole, Office Manager
Dr. Jeff Childreth